At ZP Mobile, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

---

1. Return Window

You may request a return within 7 days from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• It must be returned with all original accessories, manuals, tags, invoices, and packaging.
• The product must not be physically damaged or tampered with.

---

2. How to Request a Return

To initiate a return, please contact our support team:

Email: support@zpmobile.in

Phone: +91 9327303161

Please include:

• Order Number
• Customer Name
• Reason for Return
• Photos or videos (if the product is damaged or defective)

If your return request is approved, we will provide detailed return instructions.

Please Note: Returns sent without prior approval will not be accepted.

---

3. Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• An item with missing accessories

Please notify us within 48 hours of delivery by emailing support@zpmobile.in along with clear photos or an unboxing video, if available.

After verification, we will arrange a replacement or refund, depending on the situation.

---

4. Return Shipping Charges

If the error is on our side:

• Wrong product shipped
• Damaged product received
• Manufacturing defect (verified)

Return shipping will be FREE.

If the return is due to customer preference:

• Ordered the wrong product
• No longer needed
• Changed your mind

The customer will be responsible for the return shipping charges.

---

5. Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Refunds are generally completed within 5–7 business days after approval.

Please note that banks, credit card companies, UPI providers, or payment gateways may require additional time to reflect the refund in your account.

---

6. Non-Returnable Items

The following items are not eligible for return unless received damaged or defective:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging or accessories.
• Items with physical damage caused after delivery.
• Customized or special-order products.
• Software, digital products, gift cards, or downloadable items.
• Products whose manufacturer warranty has been voided due to tampering.

---

7. Cancellation Policy

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation may not be possible.
• If cancelled before dispatch, a full refund will be issued.

---

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

ZP Mobile

Phone: +91 9327303161

Email: support@zpmobile.in

Website: https://zpmobile.in

Store & Warehouse Address:

Shop No. 8, Kotak Complex,

Junagadh Road, Opp. Reliance Smart Point,

Near Maahi Marketing,

Dhoraji – 360410,

Gujarat, India

We are committed to resolving genuine customer concerns as quickly as possible.

Effective Date: 02/08/2026

Welcome to ZP Mobile (zpmobile.in). This Payment Policy explains the payment method and related terms applicable to purchases made through our website.

---

Accepted Payment Method

At present, Cash on Delivery (COD) is the only payment method available on zpmobile.in.

Customers can place an order online and pay the total invoice amount in cash at the time of delivery.

Please Note:

• COD is available only for eligible products and serviceable PIN codes.
• ZP Mobile reserves the right to restrict or disable COD for certain products, locations, or high-value orders.

---

Cash on Delivery (COD)

• Payment must be made in full to the delivery executive at the time of delivery.
• Please keep the exact amount ready, wherever possible, to ensure a smooth delivery process.
• Orders may require OTP verification before successful delivery.
• Failure to make payment at the time of delivery may result in cancellation of the order.

---

Order Verification

To prevent fraudulent orders, ZP Mobile may contact customers by phone, SMS, or email to verify order details before dispatch.

We reserve the right to cancel any order if:

• The customer cannot be reached for verification.
• The delivery address or contact details are incorrect or incomplete.
• The order appears suspicious or fraudulent.

---

Pricing

• All prices displayed on zpmobile.in are in Indian Rupees (₹).
• Prices are inclusive of applicable GST unless otherwise stated.
• Prices, offers, and product availability may change without prior notice.

---

Pricing Errors

While we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a product is listed at an incorrect price due to a technical or typographical error, ZP Mobile reserves the right to cancel the order and notify the customer accordingly.

---

Fraud Prevention

ZP Mobile reserves the right to:

• Refuse or cancel suspicious or fraudulent orders.
• Limit the number of orders placed by a customer.
• Cancel duplicate or bulk orders placed with fraudulent intent.

---

Refunds

Refunds, where applicable, will be processed according to our Refund, Return & Cancellation Policy.

For COD orders, approved refunds will be processed through online bank transfer after the customer provides valid bank account details.

---

Contact Us

If you have any questions regarding payments or your order, please contact us:

ZP Mobile

Website: https://zpmobile.in

Email: support@zpmobile.in

Store Address:
Shop No. 8, Kotak Complex,
Junagadh Road, Opp. Reliance Smart Point,
Near Maahi Marketing,
Dhoraji – 360410, Gujarat, India

Phone: +91-9327303161

Business Hours: Monday – Saturday | 10:00 AM – 8:00 PM

Effective Date: 02/08/2026

Welcome to ZP Mobile (zpmobile.in).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.

By using zpmobile.in, you agree to the collection and use of information in accordance with this Privacy Policy.

---

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• Order Details

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Date & Time of Visit
• Pages Visited
• Cookies and Usage Data

---

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Verify customer identity.
• Provide customer support.
• Respond to your enquiries.
• Send order confirmations and shipping updates.
• Improve our website and services.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.

---

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Maintain website security.
• Improve website performance.
• Analyze website traffic.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

---

4. Contact Forms

When you contact us through our website, email, or phone, we may collect:

• Your Name
• Email Address
• Mobile Number
• Order Number (if applicable)
• Message Details

This information is used solely to respond to your enquiry and provide customer support.

---

5. Comments

If comments are enabled on our website, we may collect:

• Name
• Email Address
• IP Address
• Browser Information

This information helps us prevent spam and maintain website security.

---

6. Media Uploads

If you upload images or documents to our website, please avoid including sensitive personal information or location metadata.

Uploaded files may be visible to authorized administrators for order verification or customer support purposes.

---

7. Third-Party Services

To operate our business efficiently, we may share limited information with trusted third parties, including:

• Courier & Logistics Partners
• Customer Support Providers
• Website Hosting Providers
• Government Authorities (where legally required)

We only share information necessary to provide our services.

We do not sell, rent, or trade your personal information to third parties.

---

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

---

9. Data Retention

We retain your personal information only for as long as necessary to:

• Process orders.
• Comply with legal obligations.
• Resolve disputes.
• Maintain business records.

Certain information may be retained longer where required by applicable law.

---

10. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your contact details.
• Delete your personal information (where legally permissible).
• Withdraw consent for communications.

To exercise these rights, please contact us using the details below.

---

11. Third-Party Links

Our website may contain links to third-party websites.

ZP Mobile is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing your information.

---

12. Children’s Privacy

Our website is not intended for children under the age of 18 years.

We do not knowingly collect personal information from children.

---

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated Effective Date.

Continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

---

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

ZP Mobile

Website: https://zpmobile.in

Email: support@zpmobile.in

Store Address:
Shop No. 8, Kotak Complex,
Junagadh Road, Opp. Reliance Smart Point,
Near Maahi Marketing,
Dhoraji – 360410, Gujarat, India

Phone: +91-9327303161

Business Hours: Monday – Saturday | 10:00 AM – 8:00 PM

Thank you for trusting ZP Mobile. We are committed to protecting your privacy and providing a safe, secure, and transparent shopping experience.