Effective Date: 02/08/2029
Welcome to ZP Mobile (zpmobile.in). We strive to provide genuine products and excellent customer service. Please read our Refund, Return & Cancellation Policy carefully before placing an order.
1. Refund Policy
Refunds are processed through the original payment method.
- Approved refunds are typically completed within 7 business days after the refund request is approved.
- The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Refunds may be approved in the following situations:
- The product was not delivered within the expected delivery timeline (subject to verification).
- You received a product different from the one ordered (model, color, variant, or brand).
- You received a damaged, defective, or non-functional product.
- The order was cancelled by ZP Mobile.
Important: For damaged or defective products, a complete unboxing video recorded from the moment the sealed package is opened is required to process the claim.
2. Cases Where Refunds Are Not Applicable
Refund requests may be rejected if:
- The order has already been dispatched and is not eligible for cancellation.
- Damage or incorrect product is reported after 7 Days of delivery.
- The customer provides an incorrect or incomplete delivery address.
- Delivery fails due to customer unavailability or refusal to accept the shipment.
- The product has been used, damaged by the customer, or returned without its original packaging and accessories.
- The required proof (such as an unboxing video or images) is not provided.
3. Order Cancellation
Customer Cancellation
- Orders may be cancelled before dispatch.
- Once an order has been dispatched, cancellation requests cannot be accepted.
- For products available through pre-booking or launch sales, cancellation may not be permitted after confirmation, depending on the product and promotional terms.
Seller Cancellation
ZP Mobile reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent activity
- Any other unforeseen circumstances
In such cases, a full refund will be issued.
4. Return Policy
Customers may request a return if:
- The wrong product was delivered.
- The product is defective or damaged during transit.
- The product is dead on arrival (DOA).
Return Conditions
- The issue must be reported within 7 Days of delivery.
- The product must be unused and returned with its original packaging, accessories, invoice, manuals, and warranty documents.
- The product will be inspected before the return is approved.
Returns may be rejected if the product shows signs of misuse, accidental damage, physical damage, or missing accessories.
5. Refund Processing
Once the returned product is received and successfully inspected:
- Refunds will be processed within 7 business days.
- Refunds will be issued using the original payment method.
- Shipping charges, installation charges, gift wrapping charges, or other service fees (if any) are generally non-refundable unless the return is due to our error.
6. Promotional Offers & Coupons
If an order was placed using a promotional coupon, cashback offer, or discount code:
- The refunded amount may be adjusted based on the promotional terms.
- Promotional coupons used in the cancelled order may not be reinstated.
- Cashback and promotional benefits may be reversed where applicable.
7. Delivery Timeline
Most orders are dispatched and delivered within the estimated delivery period shown during checkout.
Delivery timelines may vary depending on:
- Customer location
- Courier availability
- Public holidays
- Weather conditions
- Product availability
8. Contact Us
If you have any questions regarding returns, cancellations, or refunds, please contact us:
ZP Mobile
Website: https://zpmobile.in
Email: support@zpmobile.in
We are committed to resolving genuine customer concerns as quickly as possible.