At ZP Mobile, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Return Window
You may request a return within 7 days from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- It must be returned with all original accessories, manuals, tags, invoices, and packaging.
- The product must not be physically damaged or tampered with.
2. How to Request a Return
To initiate a return, please contact our support team:
Email: support@zpmobile.in
Phone: +91 9327303161
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos or videos (if the product is damaged or defective)
If your return request is approved, we will provide detailed return instructions.
Please Note: Returns sent without prior approval will not be accepted.
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect item
- An item with missing accessories
Please notify us within 48 hours of delivery by emailing support@zpmobile.in along with clear photos or an unboxing video, if available.
After verification, we will arrange a replacement or refund, depending on the situation.
4. Return Shipping Charges
If the error is on our side:
- Wrong product shipped
- Damaged product received
- Manufacturing defect (verified)
Return shipping will be FREE.
If the return is due to customer preference:
- Ordered the wrong product
- No longer needed
- Changed your mind
The customer will be responsible for the return shipping charges.
5. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are generally completed within 5–7 business days after approval.
Please note that banks, credit card companies, UPI providers, or payment gateways may require additional time to reflect the refund in your account.
6. Non-Returnable Items
The following items are not eligible for return unless received damaged or defective:
- Products damaged due to misuse or improper handling.
- Products returned without original packaging or accessories.
- Items with physical damage caused after delivery.
- Customized or special-order products.
- Software, digital products, gift cards, or downloadable items.
- Products whose manufacturer warranty has been voided due to tampering.
7. Cancellation Policy
- Orders may be cancelled before they are shipped.
- Once an order has been dispatched, cancellation may not be possible.
- If cancelled before dispatch, a full refund will be issued.
8. Contact Information
If you have any questions regarding returns or refunds, please contact us:
ZP Mobile
Phone: +91 9327303161
Email: support@zpmobile.in
Website: https://zpmobile.in
Store & Warehouse Address:
Shop No. 8, Kotak Complex,
Junagadh Road, Opp. Reliance Smart Point,
Near Maahi Marketing,
Dhoraji – 360410,
Gujarat, India
We are committed to resolving genuine customer concerns as quickly as possible.