Effective Date: 02/08/2026
Welcome to ZP Mobile (zpmobile.in). We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.
Shipping Charges
We offer Free shipping across India.
Order Processing
- Orders are processed within 1–3 business days after Call Verification.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation email/SMS containing your tracking details.
Estimated Delivery Time
Most orders are delivered within 1–7 business days, depending on:
- Delivery location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Other unforeseen circumstances
Delivery timelines shown during checkout are estimates and may occasionally vary.
Shipping Coverage
We currently deliver to most serviceable PIN codes across India.
If your delivery location is not serviceable, we will notify you during checkout or contact you after the order is placed. In such cases, your order may be cancelled and any payment made will be refunded.
Logistics Partners
To ensure fast and reliable delivery, ZP Mobile works with trusted third-party courier and logistics partners.
In certain cases, we may also deliver products using our own delivery network where available.
Tracking Your Order
Once your order is shipped, you will receive:
- Tracking ID / AWB Number
- Courier Partner Name
- Tracking Link
You can track your shipment using the tracking link shared via email or SMS.
Please note that tracking updates are provided by the courier company and may sometimes be delayed due to technical reasons.
Delivery Attempts
Our courier partners generally make up to two delivery attempts.
If delivery cannot be completed due to:
- Customer unavailable
- Incorrect address
- Incorrect phone number
- Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch of the order.
Customer Responsibilities
To ensure smooth delivery, customers must provide:
- Full Name
- Complete Delivery Address
- Correct PIN Code
- Valid Mobile Number
- Landmark (if applicable)
ZP Mobile shall not be responsible for delivery delays or failures caused by incorrect or incomplete information provided by the customer.
Delivery Verification
Some orders may require:
- One-Time Password (OTP)
- Customer Signature
- Government ID Verification (for selected high-value products)
Customers are requested to inspect the package before accepting delivery.
If the package appears damaged or tampered with, please refuse delivery and contact our support team immediately.
Shipping Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Natural disasters
- Government restrictions
- Weather conditions
- Transport disruptions
- Festival rush
- Public holidays
- Force majeure events
In such cases, we appreciate your patience and understanding.
Shipping Charges Refund
Shipping charges are generally non-refundable.
However, shipping charges may be refunded if:
- Wrong product delivered by us
- Defective or damaged product received (after verification)
- Order cancelled by ZP Mobile before dispatch
Risk & Ownership
Ownership and responsibility for the product pass to the customer once the order has been successfully delivered to the delivery address.
Reverse Pickup (Returns)
Approved return requests will be collected through our reverse logistics partners wherever service is available.
Customers should ensure that the returned product includes:
- Original Packaging
- Accessories
- Invoice
- Warranty Card
- Manuals
- Free Gifts (if any)
Return requests are processed according to our Refund, Return & Cancellation Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ZP Mobile
Website: https://zpmobile.in
Email: support@zpmobile.in
Store Address:
Shop No. 8, Kotak Complex,
Junagadh Road, Opp. Reliance Smart Point,
Near Maahi Marketing,
Dhoraji – 360410, Gujarat, India
Phone: [Your Contact Number]
Business Hours: Monday – Saturday | 10:00 AM – 8:00 PM